Seamlessly integrate all your customer touchpoints
with our omnichannel platform.

iUNGO Chat: A Unified Omnichannel Communication Platform

iUNGO Chat is a cutting-edge Omnichannel as a Service solution designed to consolidate all of a company’s communication channels into a single, centralized platform. With the ability to integrate up to 15 channels, including WhatsApp Business API, Facebook Messenger, and Instagram, it empowers businesses to deliver consistent and efficient customer experiences.

Our solution not only enhances customer service but also automates processes through intelligent chatbots and conversational commerce, enabling direct sales management on messaging platforms. Additionally, iungo Chat provides advanced analytics and real-time KPI reporting tools, helping businesses make data-driven decisions.

Key benefits include increased customer satisfaction, reduced operational costs, and higher sales. All of this without the need for costly licenses or complex training, ensuring a rapid and efficient implementation.

From initial setup to ongoing support, iungo Chat is the ideal solution for retail, telecommunications, financial services, and more. Discover how you can transform your business communication and elevate customer experience with iUNGO Chat.

Benefits of iUNGO-Chat

Comprehensive Omnichannel

Unify up to 15 channels into a single platform.

Advanced Automation

Intelligent chatbots available 24/7.

Conversational Commerce

Manage sales directly on WhatsApp

Cost Reduction

Minimize the need for human agents

Scalability

Adapt the solution to your business growth

Real-time Analytics

Make informed decisions with detailed reports

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Easy Integration

Compatible with CRM, ERP, and more

Key Features of iUNGO Chat

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WhatsApp Business API Integration:

Access secure and automated messaging.

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Chatbot Automation:

Customizable for customer service, sales, and surveys.

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Conversational Commerce:

From product catalogs to checkout, all within WhatsApp.

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Campaign Management:

Design effective marketing and retargeting campaigns.

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Advanced Reporting:

Real-time KPIs to measure the effectiveness of your interactions.

How We Implemented iUNGO-Chat

Strategy Definition:

Identifying objectives, channels, and metrics.

Initial Configuration:

Integrating channels and creating campaigns.

Automation:

Developing chatbots and personalized conversational flows.

Go Live:

Activating the solution with real-time monitoring

Continuous Improvement:

Analyzing and optimizing the customer experience

FAQ´s

What sets iungo Chat apart from other similar solutions?

Its official integration with the WhatsApp Business API, coupled with advanced automation and conversational commerce capabilities.

How is the solution implemented?

The entire process is managed by the iungo Chat team, from initial setup to ongoing support.

Is it suitable for small businesses?

Yes, we offer scalable plans for SMEs with projected growth.

What are the associated costs?

We offer customizable monthly rates based on the needs of each business.

Is it compatible with other systems like CRM?

Yes, iUNGO Chat integrates with CRM, ERP, and other enterprise platforms.

Connect with us

Discover how our expertise can transform your industry.