Omnicanalidad as a Service
Automate, integrate, and optimize your customer support and experience.
iUNGO Chat is an Omnichannel as a Service solution that brings all your communication channels into a single platform. It automates customer support, increases sales, and reduces operating costs—without complex licensing or extensive training.
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Platform
What is iUNGO Chat?
iUNGO Chat is an omnichannel platform that helps businesses manage, automate, and scale all customer conversations from one place. It centralizes communication, improves team efficiency, and elevates the customer experience.
WhatsApp, Instagram, Facebook Messenger, web chat, and more
Connect every channel where your customers are
Centralized conversation history
All context in one place
Built for high-volume interactions
Scale without limits
Focused on efficiency, scalability, and experience
Optimize every touchpoint
Omnichannel
Frictionless Omnichannel
Omnichannel brings every customer touchpoint together to deliver a consistent experience—no matter which channel they use to reach you.
Manage up to 15 channels
Manage every touchpoint from a single unified platform
Duplicate elimination
Prevent duplicate, fragmented conversations across channels
Complete customer context
Access each customer’s full history regardless of channel
Higher operational efficiency
More productive, better-coordinated sales and support teams
Automation
Smart chatbot automation
Deploy specialized chatbots that automate common interactions and free your team to focus on higher-value work.
Customer Support
Sales
Lead Generation
Satisfaction Surveys
- Instant replies
- Reduced wait times
- 24/7 support
- Automatic escalation to human agents
Official
WhatsApp Business API
iUNGO Chat manages the entire WhatsApp Business API certification process—from application to Meta approval. Get official access and unlock WhatsApp’s full potential for your business.
Certification process:
- Access request
- Number verification
- Technical setup
- Meta approval
Greater customer trust
Secure data transmission
Advanced automation
CRM integration
Multimedia campaigns
High scalability
Use Cases
Transform every interaction
Feature
WhatsApp Business
Free App
WhatsApp API
With iUNGO Chat
Conversation Volume
Low
Unlimited
Chatbot Automation
CRM/ERP Integration
Mass Campaigns
Multiple Agents
Limited
Unlimited
Advanced Reporting
Multimedia Messages
Official Verification
Enterprise Scalability
E-commerce
Conversational Commerce
Conversational commerce lets you manage the entire sales journey directly inside WhatsApp—from browsing the catalog to payment—without leaving the chat.
Product catalogs
Order taking
Order changes
Automated purchasing flow
Payment integration
Turn conversations into sales.
Marketing
Campaign management
Create and manage marketing campaigns directly from iUNGO Chat. We handle Meta approvals and compliance so you can focus on results.
Lead Generation
Capture new prospects with engaging messages
Transactional campaigns
Confirmations, reminders, and updates
Retargeting
Re-engage customers who abandoned their cart
Differentiators
Why choose iUNGO Chat?
End-to-end omnichannel
Bring every channel into one platform. Manage WhatsApp, Instagram, Facebook, web chat, and more from a single place—with unified history and a frictionless experience.
Intelligent AI automation
Chatbots that understand your customers. Automate responses, qualify leads, process orders, and escalate to human agents when needed—intelligently.
Deep integrations and actionable analytics
Connect with your CRM, ERP, and BI tools. Get real-time insights into performance and make data-driven decisions.
Testimonials
Lo que nuestros clientes dicen
We implemented VoxBee for collections, and within the first week we were already handling more calls than our team could manage before. The voice sounds natural, and customers genuinely respond.
What surprised us most was that customers don’t notice they’re speaking with a virtual agent. The calls flow like a normal conversation, and that significantly improved our payment promise rates.
Con VoxBee pudimos escalar campañas completas sin contratar más personal. El monitoreo en tiempo real y el registro automático de promesas nos ahorran horas de trabajo diario.
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Let’s talk about your project
iUNGO is a forward-thinking regional company specialized in technology, innovation, and customized enterprise solutions.
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